Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsover-meal.click, place orders, interact with our digital services, or otherwise engage with our food business. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This policy applies to all users of our website, mobile-optimized pages, and any other digital touchpoints operated by Wings Over within the United States. Depending on your state of residence, additional rights and disclosures may apply to you, including rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and applicable Federal Trade Commission (FTC) regulations.

1. About Us

Wings Over is a food service business operating within the United States. We offer food ordering, delivery, and related services through our website and digital platforms.

For all privacy-related inquiries, requests, or complaints, you may reach our designated privacy contact at [email protected].

2. Information We Collect

We collect various categories of personal information depending on how you interact with our services. Below is a detailed breakdown of the types of information we may gather.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us for support, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where age verification is required)
• Username and password (for registered accounts)
• Profile photo or avatar (if voluntarily provided)

2.2 Order and Transaction Information

To process your food orders and facilitate payments, we collect:

• Order history, items selected, and special instructions
• Payment card details (processed securely via third-party payment processors; we do not store full card numbers)
• Billing and shipping information
• Transaction identifiers and confirmation numbers
• Loyalty points or reward program participation data

2.3 Usage and Behavioral Data

We automatically collect certain data when you use our website, including:

• Pages visited, time spent on each page, and navigation paths
• Search queries entered on our website
• Items viewed, added to cart, or abandoned
• Click behavior and interaction events
• Referral source (how you found our website)
• Session duration and frequency of visits

2.4 Device and Technical Information

Our servers and analytics tools may automatically log technical information about the devices and software you use:

• IP address (Internet Protocol address)
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone settings
• Unique device identifiers
• Network provider and connection type

2.5 Location Data

With your consent, or as necessary to provide delivery services, we may collect:

• Precise geolocation data (GPS coordinates) when you enable location permissions on your device
• Approximate location derived from your IP address
• Delivery address information you provide manually

2.6 Communications and Customer Support Data

When you contact us via email, chat, or phone, we may retain:

• The content of your messages and inquiries
• Support ticket history and resolution notes
• Call records or chat transcripts (where permitted and disclosed)
• Feedback, survey responses, and reviews you submit

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Please see Section 8 of this policy for detailed information about our cookie practices.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your social accounts or log in using social sign-on features
• Third-party delivery partners who facilitate your order
• Analytics and advertising partners who provide aggregated audience insights
• Publicly available databases for fraud prevention and verification purposes

3. How We Use Your Information

Wings Over uses the information we collect for the following legitimate business purposes:

3.1 Service Provision and Order Fulfillment

• Processing, confirming, and fulfilling your food orders
• Coordinating delivery logistics and communicating estimated delivery times
• Managing your account and providing access to order history
• Sending order confirmations, receipts, and delivery updates via email or SMS
• Processing payments and issuing refunds where applicable

3.2 Customer Support

• Responding to your questions, complaints, and support requests
• Investigating issues with orders, payments, or account access
• Maintaining records of your interactions for quality assurance

3.3 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website
• Improving our menu offerings, website design, and overall user experience
• Conducting internal research and business intelligence reporting
• Identifying and resolving technical issues or security vulnerabilities

3.4 Marketing and Promotional Communications

• Sending promotional emails, special offers, and newsletters (with your consent where required)
• Delivering personalized recommendations based on your order history and preferences
• Running loyalty programs, discount campaigns, and referral programs
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement
• Preventing, detecting, and investigating fraud, abuse, or unauthorized access
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Wings Over, our customers, and the public

3.6 Business Operations

• Managing internal administrative functions
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Auditing and financial record-keeping

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information for monetary compensation. However, we may share your data with trusted third parties under the circumstances described below.

4.1 Service Providers and Business Partners

We work with carefully selected third-party vendors who assist us in operating our business and delivering services to you. These partners include:

• Payment processors: Companies that securely handle credit card and payment transactions (e.g., Stripe, Square, or similar platforms)
• Delivery and logistics partners: Third-party delivery services that fulfill your orders
• Email and SMS marketing platforms: Service providers that manage our customer communications
• Analytics providers: Tools such as Google Analytics that help us understand website usage
• Cloud hosting and IT services: Infrastructure providers that host and secure our website and databases
• Customer support software: Platforms that manage help desk and chat support functions

All service providers are contractually required to handle your data in compliance with applicable privacy laws and our data protection standards. They are permitted to use your information only for the specific purposes for which they were engaged.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the general public
• Protect against legal liability

4.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 Advertising and Analytics Partners

We may share aggregated, de-identified, or anonymized data with advertising partners and analytics providers for the purpose of measuring the effectiveness of our marketing campaigns, improving ad targeting, and understanding broader market trends. This data does not directly identify you as an individual.

4.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us.

5. Data Security

Wings Over takes the security of your personal information seriously and implements a range of technical, organizational, and administrative safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: Payment card data is handled exclusively by PCI-DSS compliant payment processors. We do not store complete payment card numbers on our systems.
• Access controls: Access to personal data is restricted to employees and contractors who need it to perform their job functions. All personnel with data access are subject to confidentiality obligations.
• Regular security assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Data minimization: We collect only the personal information necessary for the purposes outlined in this policy.
• Incident response: We have procedures in place to detect, report, and respond to personal data breaches in a timely manner.

5.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

If you suspect that your account has been compromised or that there has been unauthorized access to your personal information, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. Wings Over is committed to honoring these rights in accordance with applicable law.

6.1 General Rights for All U.S. Users

Regardless of your state of residence, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information about you.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time.
• Data Portability: Request that we provide your data in a portable, machine-readable format where technically feasible.

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell or share about you over the past 12 months.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit how we use and disclose your sensitive personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable consumer request by:

• Emailing us at: [email protected]

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to submit a request on your behalf. To do so, the agent must provide written authorization from you, and we may require you to verify your identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required or permitted by applicable law. The specific retention periods vary depending on the category of information and the purpose of its use.

After the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may be required to retain certain data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

8. Cookie Policy

Wings Over uses cookies and similar tracking technologies on our website to enhance functionality, analyze performance, and deliver relevant content and advertising.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow us to recognize your browser, remember your preferences, and improve your browsing experience. We also use similar technologies such as web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These enable core features such as shopping cart functionality, login sessions, and security. You cannot opt out of these cookies.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences (such as language settings or delivery address) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Receive alerts when cookies are set

Please note that disabling certain cookies may impact the functionality of our website and your ability to place orders. For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website or contact us at [email protected].

9. Children's Privacy

Wings Over does not knowingly solicit, collect, or store personal information from children under the age of 18. Our food ordering platform and related digital services are not directed toward minors. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems. If you believe that we may have collected information from a minor, please contact us promptly at [email protected].

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws governing children's online privacy.

10. International Data Transfers

Wings Over is a United States-based business. Our primary data processing and storage activities occur within the United States. However, due to the use of cloud-based service providers and international technology partners, your personal information may be transferred to, stored in, or processed in countries other than the United States.

When such transfers occur, we take appropriate steps to ensure that your personal data receives an adequate level of protection, including:

• Entering into data processing agreements with our service providers that include standard contractual clauses or equivalent data protection obligations
• Ensuring that recipient countries or entities provide a level of protection substantially equivalent to that required under U.S. law
• Obtaining your consent where required by applicable law

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States, which may have different data protection laws than those in your jurisdiction.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and external services that are not operated by Wings Over. These links are provided for your convenience and informational purposes only. We have no control over the privacy practices or content of these third-party sites.

When you click on a link to a third-party website, you will be subject to that website's own privacy policy and terms of service. We strongly encourage you to review the privacy policies of any third-party websites you visit. Wings Over is not responsible for the privacy practices or content of third-party websites.

12. Your Choices and Opt-Out Options

We believe in giving you meaningful control over your personal information. Here are the ways you can manage your privacy preferences:

12.1 Marketing Communications

You may opt out of receiving marketing emails from Wings Over at any time by:

• Clicking the "unsubscribe" link included in any marketing email
• Contacting us at [email protected] with the subject line "Unsubscribe"

Please note that even if you opt out of marketing communications, you will continue to receive transactional emails related to your orders and account activity.

12.2 Account Management

Registered users may update their account information, communication preferences, and privacy settings by logging into their account on our website or by contacting our support team.

12.3 Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. Because there is currently no universally accepted standard for responding to these signals, our website does not currently alter its data collection practices based on "Do Not Track" signals. We will continue to monitor developments in this area and update our practices as standards emerge.

12.4 Location Data

You may disable location tracking by adjusting the permissions on your device. However, disabling location access may affect the accuracy of delivery estimates and other location-based features of our service.

13. Legal Basis for Processing (FTC Compliance)

Wings Over processes personal information in accordance with applicable United States law, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act. We rely on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfill your orders and deliver our services to you.
• Legitimate business interests: Analytics, fraud prevention, and service improvement, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, regulations, and government orders.
• Consent: Where we rely on your consent for marketing communications or optional data collection, you may withdraw that consent at any time.

14. How to File a Complaint

If you have concerns about how Wings Over handles your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Filing a Complaint with Wings Over

We encourage you to contact us first so that we can address your concerns directly:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days of receipt.

14.2 Filing a Complaint with Regulatory Authorities

If you are a United States resident and believe your privacy rights have been violated, you may file a complaint with the following regulatory bodies:

15. Changes to This Privacy Policy

Wings Over reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website at wingsover-meal.click with a revised "Last Updated" date
• Sending an email notification to registered users where required by law
• Displaying a prominent notice on our website homepage

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below:

We are committed to resolving privacy concerns fairly and promptly. Our privacy team is dedicated to ensuring that your personal information is handled with the utmost care and in compliance with all applicable laws.